Patient Access Coordinator

Job overview

We are looking to recruit  4  x enthusiastic and motivated Patient Access Coordinators to support the management of our Assisted Conception Unit (ACU) outpatient service based at Guy’s Hospital.

The Patient Access Coordinator will act as a key point of contact for patients, clinicians, and the wider multi-disciplinary team. You will play an integral role in ensuring the smooth day-to-day running of the outpatient service and the delivery of high-quality patient care.

This is a varied and rewarding administrative role within a nationally recognised centre of excellence for reproductive medicine. You will work closely with nursing staff, clinical nurse specialists and consultants to provide a seamless and positive experience for our patients.

We are seeking a proactive and personable individual who is passionate about providing exceptional service in a healthcare setting. You should have strong organisational and communication skills, be comfortable managing multiple priorities, and enjoy working as part of a collaborative team. Previous experience in a healthcare or outpatient environment would be an advantage.

Additional Information

• Weekend work is mandatory as part of the department’s service rota.
• You will be joining a supportive and friendly team committed to delivering the highest standard of patient care.
• Training and development opportunities will be available to support your professional growth.

Main duties of the job

As an Patient Access Coordinator, you will play a key role in supporting the clinical and nursing teams across one of our Women’s Services areas. You will provide a high standard of administrative and reception support, ensuring patients and visitors receive a professional and friendly service at all times.

Your duties will include:

• Providing reception cover and delivering excellent customer service to patients and visitors.
• Handling patient enquiries in person and via telephone, ensuring all requests are dealt with promptly and efficiently.
• Opening and closing reception areas (08:00 and 18:00 hours).
• Managing appointment bookings and maintaining accurate databases.
• Supporting clinics by sitting on reception during operating hours and assisting with clinic cashing-up procedures.
• Manning shared phone lines and email inboxes.
• Assisting colleagues in other areas of the directorate as required.
• Processing medical records and handling clinical samples in line with departmental protocols.
• Working with the management team to escalate issues and support service improvements.

Detailed job description and main responsibilities

Please see further details in the attached  job description.  Monday to Friday on a rota basis covering 8am - 6pm. Please also note, there is a 1 in 5 weekend requirement (hours during weekend shift are 08:00 - 16:00)

Weekend Work is Mandatory