Patient Access Coordinator

Job overview

We are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit.

This is an exciting opportunity to be part of a fast paced team, successful candidates should ideally have previous NHS or customer service experience. With a  proven record of working well both within a team and individually.

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.

The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

Main duties of the job

Depending on the requirements of the specialty, the post holder will be required to rotate within the team, providing reception cover, scheduling functions, general administrative support and telephone cover for their specialty.  This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

Detailed job description and main responsibilities

The patient access  coordinator role includes the duties below but is not limited to, please see Job description for further information.

The successful candidate will need to have excellent customer service skills, accuracy, attention to detail, ability to multi task and use initiative in a busy environment supporting a range of teams.

The role requires the ability to liaise with all disciplines of staff i.e. Directorate Managers, Consultants, Nurses and administrative colleagues, work well as part of a team, be professional and personable at all times. The post holder must be IT literate and have the ability to navigate trust IT systems and should have some understanding of National cancer waiting targets.

The ideal candidate will be flexible with working days and hours to meet the needs of the service.

Please note working from home is not an option as we are highly operational and part of a patient facing team.

Hours of Work: Monday to Saturday between the hours of 07:45 - 18:30 and some bank holidays depending on service need.

Please note that the application process might close early if a sufficient number of suitable candidates’ applications have been received.   If you have not heard within two weeks of the closing date please assume that you have not been shortlisted.

Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on the UK Government website. Please note that these are permanent roles.