Patient Access Coordinator - Nuclear Medicine

Job overview

An exciting opportunity has arisen to join the Nuclear Medicine  Department  as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week - expected to work following a rota pattern as required by service 8:30am - 4:30pm / 9am-5pm) and is a Band 3 role.

We are looking for an enthusiastic and patient focused individual, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure.

You will be working along side a team which provides a comprehensive administrative and clerical service within our growing  Nuclear Medicine Service. Applicants must be able to communicate effectively with patients and members of staff at all levels and demonstrate excellent customer care skills.

Main duties of the job

The Patient Access Co-ordinator will provide a high quality administrative support service to the Nuclear Medicine Department. The post holder will provide a broad range of support activities to ensure various administrative tasks are covered, booking outpatient appointments,  covering face to face areas and essentially handling patient queries whilst working very closely with clinical teams.

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient  scheduling Appointments.  The Patient Access Co-ordinator will liaise closely with both clinical teams and specialty management teams to ensure patients receive timely and appropriate appointments according to their care pathway and ensure national targets are met.

Detailed job description and main responsibilities

The successful candidate will need to have excellent customer service skills , accuracy , attention to detail, ability to multi task and use initiative in a busy environment supporting a range to clinical teams.

Main Duties:

• Act as the first point of call for all patient access queries to the Trust.
• On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
• Be responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
• Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
• Ensure that patients are appropriately reminded of their appointments. This may include contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols
• Provide a courteous and efficient point of contact for patients both face to face and over the telephone
• Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support)

Please see Job description for full details.