Patient Access Co-ordinator

Job overview

The Urology department at Guy's Hospital are looking to recruit 2x Outpatient Patient Access Co-ordinator and 2x Admissions Patient Access Co-ordinator.

The Patient Access Co-ordinator will be responsible for sitting reception, booking patient appointments/surgeries and answering phone calls within a call centre. The post-holder will be expected to work well within a fast-paced, multidisciplinary team.

The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support the function on a day-to day operational basis.

Main duties of the job

The duties and responsibilities listed below are representative of the Patient Access Co-ordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

• Operational
• Communication
• Data  collection and analysis
• Other: Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care. Actively participate in department development as appropriate and participate in departmental meetings Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department. Undertake any training as required to complete the tasks associated with the job role.
• Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care.
• Actively participate in department development as appropriate and participate in departmental meetings
• Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department.
• Undertake any training as required to complete the tasks associated with the job role.

Detailed job description and main responsibilities

• Covering Reception Areas
• Answering Patient Queries
• Answering Telephone calls
• Booking Patient Appointments/Surgeries
• Managing inboxes
• Supporting the clinical/nursing team to ensure the smooth running of clinics
• Working with the management team to escalate any issues