Pathway Navigator

Job overview

We are looking for a highly organised and motivated Pathway Navigator to play a key role in the effective running of our service and support strategic decision-making.

You will bring strong IT skills and experience of NHS patient computer systems, along with a sound understanding of administrative procedures. The role involves managing non-routine tasks, problem- solving, and working confidently with a wide range of people on a daily basis.

You will be a proactive team player with excellent communication skills, a keen eye for detail, and the ability to work independently using your own initiative. The role also includes supporting staff training in data entry, best practice, and the effective use of electronic health record systems.

A flexible approach, strong confidentiality, and a commitment to high standards are essential.

The post is 37.5 hours per week and is a permanent post within the team, 9am-5pm

Please note: This post is subject to a Standard DBS Clearance

Main duties of the job

• Support the effective day-to-day running of the service, contributing to service coordination and strategic decision-making through accurate data management and reporting.
• Use NHS patient administration and electronic health record systems to input, update and maintain high-quality, accurate data in line with local and national requirements.
• Manage a range of administrative processes, including non-routine tasks, using initiative and problem-solving skills to resolve issues as they arise.
• Act as a key point of contact for staff, service users and partner teams, communicating confidently and professionally on a daily basis.
• Support and deliver training to staff on data entry, best practice and the effective use of electronic health record systems.
• Monitor data quality and compliance, identifying errors or trends and taking appropriate action to ensure standards are maintained.
• Manage own workload effectively, prioritising tasks to meet service demands and deadlines, while working flexibly to support the wider team.
• Work independently using own initiative while maintaining a high level of confidentiality, discretion and adherence to information governance standards.
• Contribute positively to team working, service improvement and the development of efficient administrative processes.

Detailed job description and main responsibilities

For more details on this vacancy please review the attached job description and person specification.