PALS Officer

Job overview

PALS act on behalf of patients’ and their families and carers, liaising with staff, managers and where appropriate, other relevant organisations, to help resolve concerns and queries.

The PALS officer will need to help resolve any concerns or enquiries patients, relatives, carers and staff may have with any aspect of the Trust’s services.

Main duties of the job

The post holder will:

• Deliver caring and compassionate advice and support to patients, relatives and carers, often in distressing circumstances over the telephone or face to face.

• Work as part of a team to effectively manage a complex caseload in a fast paced environment, delivering an excellent user experience whilst achieving challenging timeliness targets.

• Maintain accurate electronic case records on the Trust’s case management system (Datix).

• Work closely with the wider services/ clinical groups, providing insight to aid service improvements.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.