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PALS Assistant - Patient Experience

East and North Hertfordshire NHS Trust
This job is closed to applications

Location
Salary
£24,071 - £25,674 per annum pro rata
Profession
Healthcare support worker
Grade
Band 3
Deadline
03 Jan 2025
Contract Type
Permanent
Posted Date
13 Dec 2024

Job overview

We are recruiting for a PALS Assistant - Patient Experience who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will provide administrative support to the Complaints, PALS and Patient and Carer Experience Lead Assist in providing support with a variety of administrative tasks for the teams within the Patient and Carer Experience (PACE) Service.

Supporting staff in gaining feedback from patients, their friends and family to find out about their experience and what matters most to them.

You will collate patient experience feedback and make it available to staff and for display in public areas of the Trust.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

  • Supporting the PALS department with day to day tasks such as taking phone calls and calling patients to which tor raise concerns, visiting wards, chasing open cases and any additional administration tasks.
  • Manually inputting the Friends and Family surveys into ENHance
  • Calling patients for feedback about their experiences

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.