PALS and Complaints Facilitator

It is our ambition at NNUH to provide an outstanding patient and carer experience and we have been redesigning our PALS & Complaints service to provide a seamless, supported service for people raising concerns and to support an organisational culture of learning and improvement.

The PALS and Complaints service sits within the wider Patient Engagement & Experience Team at NNUHFT – we are a diverse, inclusive and nurturing team who will encourage you to bring your whole self to work with us. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world-class healthcare to the diverse communities we serve.

We believe we will only truly improve our services through listening to and working with patients, carers and communities alongside colleagues – as collaborative improvers.

You will be a part of a strong and supportive team of individuals who are passionate about delivering an accessible and responsive service for patients and carers, keeping their voice at the heart of everything we do.

You will play a key role in honest and compassionate responses to concerns and complaints as well as sharing insights to aid continuous learning and improvement and supporting the delivery of safe care along with an excellent experience of care.

Interview date - 4th October 2024

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.