Pacing Services Manager

Job overview

The Lancashire Cardiac Centre is a tertiary provider of heart and lung services for the population of Lancashire and South Cumbria. We are seeking an experienced and knowledgeable Physiologist with specialist expertise in Pacing/Electrophysiology to take on the role of Pacing Services Manager in Cardiac Investigations Unit.

As a key member of our team, you will hold day‑to‑day responsibility for Cardiac Rhythm Management (CRM) services, collaborating with service managers, physiologists, nursing and Cardiologist teams. A major focus of the role will be the development and expansion of remote monitoring services, helping us to meet increasing activity demands while delivering an excellent patient experience.

We perform a high volume of complex cardiac rhythm work, including EP studies, ablations and implantation of over 900 pacemakers, ICDs, CRT devices and loop recorders each year, supported by physiologist‑led follow‑up and remote monitoring clinics.

We are looking for an enthusiastic, motivated and collaborative leader who can drive service development and uphold the highest clinical standards.

Essentials Requirements

• Extensive experience in Pacing and/or Electrophysiology
• BSc in Clinical Physiology (equivalent degree) & BHRS (equivalent) accreditation
• Strong leadership, service‑development and communication skills

You will be part of a friendly and innovative team, committed to delivering exceptional care and continuously improving cardiac device services.

Main duties of the job

The post holder will autonomously manage, coordinate and oversee all activities related to the Cardiac Rhythm Management (CRM) Service at the Lancashire Cardiac Centre, Blackpool Victoria Hospital. This includes Pacemakers, Implantable Cardioverter Defibrillators (ICDs), Cardiac Resynchronisation Therapy (CRT) devices, and Implantable Loop Recorders. They will provide operational and professional leadership for the specialist cardiac physiologists working within the CRM service and act as the regional technical expert for cardiac devices across Lancashire and South Cumbria (LSC). The role includes developing and maintaining clinical pathways, protocols and standards to support high‑quality, safe and efficient service delivery. The post holder will work collaboratively with clinical, managerial and procurement stakeholders to ensure cost‑effective device management and budgetary stewardship across CRM services. As a highly experienced and knowledgeable cardiac physiologist, they will practise independently, delivering advanced patient care and contributing to the wellbeing of patients throughout the LSC region.

Detailed job description and main responsibilities

Lead Cardiac Clinical Physiologist for Devices and EP, providing expert technical and clinical input into device programming, procedures, and patient management.

Manage the local CRM database (Mediconnect) and ensure accurate reporting to national cardiac audits. Monitor data to confirm all patients are correctly captured and under active follow‑up.

Lead administrator for remote monitoring services, ensuring full governance compliance and regular auditing of alerts, transmissions, and disconnections.

Oversee timely clinical review of all device patients, working with admin and physiology teams to balance capacity and demand.

Deliver quarterly audits and annual reports on device implant activity, complications, operator performance, and improvement actions.

Implement and track manufacturer and MHRA safety alerts, ensuring affected devices and patients are identified, informed, and managed appropriately.

Act as lead physiologist in device clinics, making clinical programming decisions that directly affect patient safety and outcomes.

Supervise, train, and support physiologists within the CRM service, including out‑of‑hours advice for device troubleshooting.

Serve as the LSC Network’s technical lead for CRM pathways, protocols, and service updates.

Lead technical aspects of CRM service development in collaboration with consultants, CIU management, and the LSC cardiac network.

Work with procurement, cardiology leadership, and NHS teams on tenders, stock management, ordering, storage, and invoice authorisation.

Support annual forecasting of CRM activity and costs, and contribute to business cases for service expansion.

Produce monthly stock and activity reports for Finance and Audit, ensuring accurate PBR income recovery.

Maintain strong relationships with manufacturers, ensuring the service stays updated on innovations and technologies.

Attend multidisciplinary meetings, advising on complex device issues and future service needs.

Support research and audit initiatives within CRM at the Lancashire Cardiac Centre.

Communicate complex device information to patients, relatives, and clinicians clearly and sensitively, including safety restrictions and procedural needs.

Deliver education sessions and updates across the LSC Network for patients and healthcare professionals.

Develop patient information materials, leaflets, and support resources with the wider device team.

Ensure physiology input to weekly Device MDT meetings and provide data for ongoing audit cycles.