PA to Harrow Children’s Service Manager and Therapy Leads

Job overview

An opportunity has arisen for a forward thinking, enthusiastic, highly motivated and experienced PA to support the Head of Harrow Children's services and the Therapies Senior Management Team, including high-level diary management, management of your own workload and self-prioritisation. The post holder will provide a comprehensive confidential and high-quality secretarial support to the SMT (senior management meetings, including minute taking, typing, preparing agendas and reports and ensuring action trackers are updated and that actions are followed up).

The post holder will be emotionally intelligent and have excellent interpersonal and communication skills as the role entails liaising with a wide range of internal and external staff/organisations, often of people in senior roles.

Main duties of the job

The role will involve working closely with the Head of Service to support them in the discharge of their responsibilities, as well as any other required senior management team members. This will include diary and email monitoring and management, meeting organisation and support, project and audit work, document preparation, management of key areas of delegated responsibility such as incident reporting, risk, recruitment; and supporting liaison with the service lines over specific pieces of work.

We are looking for an enthusiastic person who enjoys a challenge and a variety of tasks. The ideal candidate will need to have a good standard of education, previous administrative experience, excellent interpersonal and IT skills, and have the ability to multi-task and work proactively and independently.  The ability to work as part of a team is essential. Previous NHS experience is desirable.

In return we will ensure that you are supported by relevant induction, training, operational and professional supervision to enable you to work to your full potential in a challenging environment.

Detailed job description and main responsibilities

• To provide high level PA support to the senior management team, such as: recruitment processes; organising meetings; preparation of documents, reports and presentations.
• To prepare for any service team meetings, disseminating papers and following up on allocated actions ahead of the meetings.
• To deal with telephone calls, post and direct contacts with clients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary
• To prepare documents (letters, memos, reports etc) by copy or audio typing using Microsoft office software, ensuring all policies and procedures are adhered to.
• To carry out general office duties, such as scanning, photocopying and filing.
• To participate in the induction of any new permanent or temporary staff into the service and prepare the induction pack as well as the induction schedules.
• To take part in any audit/quality/monitoring initiatives.
• To receive patient/staff queries and complaints on behalf of the service line and liaise, action and follow-up/refer as required following departmental and trust guidelines and protocols.
• To be a point of contact for staff reporting in sickness, transport delays and inform the relevant leads.

For a full list of responsibilities and skills, please refer to the attached job description and person specification.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK