Outpatients Booking Clerk

Job overview

Outpatients Booking clerk

34 hours per week

Permanent

Salary: £24,465 per annum

Closing Date: 14th December 2025

Interview Date: 15th January 2026 (TBC)

**This post may close early due to high numbers of applications, so you are advised to apply promptly**

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

Main duties of the job

To provide a specialised, comprehensive and confidential administration service, for the Medicine Directorate, in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.

Detailed job description and main responsibilities

• Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner
• Book all new, follow-up and elective appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets
• Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy
• To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods
• To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary
• Registration of internal referrals
• Management of e-referrals on the Electronic Referral Service (eRs)
• Booking of all patient appointments in line with Trust and National targets
• Contacting patients for short notice appointments aiding clinic utilisation
• Managing the external Outpatient letter system
• Managing the NHS mailbox for IPTs
• Referral verification (chasing missing referrals)
• Contacting patients to inform them of short notice clinic cancellations / reschedules
• To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request
• Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately

**For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached**