Outpatient Receptionist

Job overview

An exciting opportunity has arisen to join the Main Outpatients Department as a Receptionist within the Women’s and Children’s Clinical Centre Directorate.

You will be the first point of contact for patients and visitors attending various outpatient clinics, providing a warm, professional, and efficient reception service.

Working closely with clinicians, nurses, and administrative colleagues, you will play a key role in managing patient queries and supporting appointment coordination. The role requires excellent organisational skills and a proactive, flexible approach to work.

The post holder will report to the Admin Supervisor and is expected to uphold the Trust’s values in every interaction.

Main duties of the job

• Effective delivery of reception duties.
• Input and maintenance of accurate patient information on Trust information systems.
• Provision of excellent customer service to members of the public and staff who visit or contact the Hospital
• Contribution to positive patient experiences.
• Booking of appointments.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.