Outpatient Receptionist

Job overview

The Outpatients Department is looking for a motivated and enthusiastic person to work as a receptionist within our busy Outpatient Departments on a part time basis, hours days and times to be discussed at interview.

This is a challenging role working across our various different Outpatient departments. The successful candidate will be expected to demonstrate the following skills: * Excellent customer service skills. * Be able to work well under pressure. * Communicate well with patients and other staff of all levels. * Be able to operate effectively as part of a team or using your own initiative.

You will be supported by experienced staff whilst working as part of a team delivering a high quality service to patients and other departments within the hospital.

Main duties of the job

The postholder will be responsible for providing complete administrative and clerical support for all outpatient clinics at any of our sites.   The role includes patient registration, booking follow-up appointments in line with the patient access policy, clinic preparation, clinic reception and outcome/coding. The postholder will be required to work as part of a team with clinical staff to deliver the highest standards of administrative support possible for all patients and staff.

Detailed job description and main responsibilities

• Good communication and interpersonal skills to interact with tact and diplomacy with patients and staff at all levels.
• Ability to provide and receive information which may be complex, sensitive or contentious in nature.
• Ability to engage in collaborative problem solving with co-workers and staff. Must have the ability to function as a "team player", being considerate and flexible, taking the needs of your peers into consideration.
• Ability to exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times.
• Ability to maintain composure, efficiency and a positive, customer-service orientated manner during periods of peak workload, with frequent interruptions, under tight deadlines, and when interacting with patients who are ill, angry or emotionally distressed.
• Plan, organise and accomplish a variety of concurrent assignments, some of which may be complex and unpredictable, in an effective and efficient manner.
• Organise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or assignments.
• Remain flexible and adaptable to alterations in policies and procedures, proposing changes where appropriate.
• Good written and oral communication skills to clearly and concisely provide information, explanations, and instructions to, and elicit information from others with varying levels of ability to understand.
• Use terminology and phrasing which is responsive to and appropriate for patient's age, language skills and emotional state.
• Problem-solving skills to independently assess a range of facts or situations; identify the resources available to help solve problems; create, analyse and compare viable solutions and take the actionnecessary to implement them; and follow through to ensure the problem is resolved to the satisfaction of all parties.