Outpatient Receptionist

Job overview

We are looking to appoint a cheerful and motivated person with great interpersonal skills and a commitment to customer service to join our team of Receptionists within the Royal Cornwall Hospital in Truro.

Receptions are very busy areas and provide a focal point for receiving patients, visitors and staff to the hospital.  You will be joining a dedicated administrative team that supports patient care within the clinical outpatient environment. The role is essential in capturing clinical activity data on a daily basis to ensure the Trust receives the appropriate financial income.

The patient is at the centre of everything we do. Our experience is creating a patient focused service offering the very best in healthcare support meeting the needs of our patients. Now we are looking for new members of our team with the personality and passion to do them justice, providing our service users the very best we can offer.

Our Trust values are;

Care & Compassion

Trust & Respect

Working Together

Inspiration & Innovation

Pride & Achievement.

To achieve them we need dedicated, engaged, happy and supported colleagues, doing their best for customers, each other and the organisation.

Main duties of the job

As a patient’s first and last point of contact with the hospital, special attention should be given at all times to ensuring a positive patient experience by providing a welcoming, helpful and supportive reception service.

To meet and greet patients, carers and visitors at reception desks in line with the Trust procedures.

To maintain and update the Patients Administration System (PAS) following training using training manual and procedures supplied.

To understand the complete range of administration functions, responsibilities and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.

To ensure Attendances, Outcomes, Referral to Treatment (RTT) and Procedure codes are recorded onto PAS in line with policies and procedures which will guarantee funding to the Trust

To admit and discharge Day Case, Emergency and Treatment/Procedure patients correctly onto PAS to enable Clinical Coding to extract the information.

The post holder will be responsible for accurately collecting demographic and personal details to ensure the Trust captures essential income

The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure, and be able to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.

Detailed job description and main responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

We may be able to offer sponsorship but this is not guaranteed.