Outpatient Receptionist Scheduler

Job overview

Outpatient Receptionist Scheduler

Fixed Term - 3 x roles

Department: Patient Access

Band  3

Hours available:

37.5 hours per week until 31 December 2025.

32 hours per week until 28 February 2026.

15 hours per week until 28 February 2026.

The working hours will be between 07:00 and 20:00, Monday to Friday.

All MKUH roles will be considered for flexible working

Do you possess a warm, friendly smile and excellent communication skills? If so, we invite you to join our outstanding team of outpatient receptionists!

We are seeking new team members to become part of our outpatient reception family on a fixed-term contract.

The ideal candidates will demonstrate exceptional communication skills, a friendly demeaner that aligns with our Trust values: We Care, We Communicate, We Contribute, We Collaborate and the ability to efficiently manage reception desk duties across any of our 17 reception areas at Milton Keynes University Hospital, Witan Gate House, Brooklands, Lloyds Court, and Stony Stratford.

Duties would include working on a variety of patient software packages, Microsoft Office, Teams and be responsible for meeting and greeting patients, booking them in for their appointments, scheduling their follow-ups, and answering the telephone which will provide you with additional flexibility in your role and the opportunity to interact with various staff groups.

We look forward to hearing from you!

This role can not be sponsored.

Interview date: 13 May 2025

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.

The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function.

We care We communicate We collaborate We contribute

The staff member will work consistently to provide high quality customer service and will be always professional. (NHS Staff Survey 2023).

In return, we will provide training and support during your probationary period to ensure you adapt to your new role and perform to the highest standards.

Detailed job description and main responsibilities

• Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUH’s Patient Access Policy.
• Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.
• Monitoring patient waiting lists to ensure patients are secured an outpatient appointment within designated appropriate timeframes.  Escalating issues appropriately to senior managers.
• Provision of Reception cover for Outpatient areas and MKUH Main Reception to receive patients, ensuring Trust systems are updated accordingly and providing excellent customer service. Central Booking Office
• Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.
• Respond to patient and other telephone calls, within designated set parameters.  Ensuring calls are managed professionally and patients are kept fully informed. Reception
• Greet patients and other visitors professionally.
• Check-patients in and out on the eCare in a timely manner, ensuring any additional support in terms of Interpreters etc are in place for their appointment.
• Action clinic outcome forms in a timely manner and undertake a cashing-up process each day for a designated reception area. Please refer to the job description for further details.