Outpatient Reception Supervisor

Job overview

Job overview

Outpatients Reception Supervisor - Band 4

37.5 hours - permanent

***Previous applicants need not apply***

We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service.

The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 7am to 8pm Monday to Sunday, inc Bank holidays. The successful candidate must be able to support the flexibility of the rota.

Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems.

The successful candidate will be required to effectively supervise the Outpatient Reception Team on a daily basis ensuring that an efficient and effective support service is delivered to the Trust seven days a week and to support the Assistant Directorate Manager in the day-to-day operational duties for all outpatient activity.

To assist the Assistant Directorate Manager in planning and circulating the weekly rota for all General Reception areas.

Rota and Health roster experience desirable as this forms a large proportion of this role.

Main duties of the job

Please note the candidate will also need to be flexible to cross cover shifts across the 7-day rota as required.

The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. Able to build good working relationships and confident dealing with a range of people both internal and external to the organisation.

Also with the ability to prioritise and deliver on time against a background of changing demands whilst maintaining high standards and with accuracy and attention to detail.

Applicants should be excellent communicators; including telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.

Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.

Detailed job description and main responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.