Outpatient Reception Clerk

Job overview

An exciting opportunity has arisen for an Outpatient Reception Clerk  to work in the Main Receptions department at the Newcastle upon Tyne Hospitals Trust.

We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Main Receptions Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.

Departments are located in multiple sites across the Trust  and staff are required to work across Freeman and The Royal Victoria Infirmary.

• Interview Date Monday 01 June 2026
• 20 Hours 45 Minutes/Week - Wednesday 11am-4.45pm (no break)  Thursday & Friday 8-4pm (30 min lunch ) or 8.00-4.30pm (1 hour lunch) depending on desk location and service requirement.
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

Outpatient Departments and Reception desks are in multiple areas across the organisation. Staff are required to work across all locations within their role.

Main Outpatient Area

• Open from 8.30 am to 5pm, services running outside of those core hours are managed on a rotational system.
• The post holder is supported by a supervisor.

Main Reception Area

• Open all year round.
• Reception cover is provided from 8am – 8pm at the FRH and 24 hours a day.
• Reception cover is provided 24 hours a day at the RVI, including bankholidays, which are covered on a rotational basis.
• The post holder is supported by a supervisor.

Detailed job description and main responsibilities

• To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users.
• Takes responsibility for the timely completion of all outpatient admin services.
• Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
• Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
• Make and receive telephone calls to respond to public enquiries.
• Ensure that all areas are kept clean and tidy at all times.