Outpatient Clinic Receptionist

Job overview

An exciting opportunity has arisen for a flexible and motivated individual to join our Paediatric Outpatient team at Burton Hospital as a Clinic Receptionist. This is a job share role, working Thursdays and Fridays, with an expectation to provide cover for colleagues’ absence on Mondays, Tuesdays and Wednesdays when required.

As a key member of a small and dynamic team, you will be the first point of contact for our patients and families, providing a welcoming and professional reception service. You will support the outpatient nursing and medical teams to ensure the smooth running of the children’s clinic and an excellent patient experience.

If you are considering applying for an internal secondment, please ensure you have discussed this with your line manager and obtained their support prior to submitting your application.

Main duties of the job

Managing the reception area independently

Booking in patients using Meditech V6 (experience desirable but training provided)

Liaising with patients, families, and staff in person and by telephone

Providing a high standard of administrative support to the Paediatric Outpatients department

Managing enquiries effectively, escalating where necessary, and keeping accurate records

Prioritising your own workload to meet departmental standards and deadlines

Assisting with data entry, reporting, and information requests from the management team

Maintaining confidentiality and handling sensitive information appropriately

Ensuring a clear and accurate handover each week for your jib share colleague

Supporting general administrative tasks, including stationery and supplies

We are looking for someone who is friendly, approachable, and patient-focused

Flexible in their working approach and able to adapt to the needs of the service

Organised with strong attention to detail

Confident using IT systems and able to learn new applications quickly

A team player with excellent interpersonal and communication skills

Closing date of applications: 12 March 2026

Date of interview: 26 March 2026

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers