Outpatient Clinic Coordinator

Job overview

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team in Bristol Royal Hospital for Children which is part of University Hospitals Bristol & Weston NHS Foundation Trust.

Working in a fast-paced environment as part of a  friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case procedures.

For further details please view the job description and person specification.

*This post may close early if high numbers of applicants are received *

Main duties of the job

Communication:

• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• Act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues  as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice
• To support the triaging of referrals by liaising with key clinical staff

Patient Care:

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
• Attend appropriate meetings as required by the role’s line manage

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.