Outpatient Clerk

Job overview

Fixed Term 12 Months | Full-time

We are looking for someone to join our Patient Access Team, where you will help support our patients and their families with attending Neurodisability/Autism Assessment appointments. The Patient Access Team is new, with the potential to expand and become an essential part of the outpatient department.

You will contact families, ensuring appointment attendance, coordinating additional support like transport, and maintaining a professional clerical service. You will also ensure appointments are scheduled according to the Trust’s standards, meeting set goals, and providing support during colleague absences.

About You

• Educated to GCSE standard, or equivalent experience
• Have admin or reception experience gained in a public-facing environment.
• Be competent with IT and keyboard skills.
• Able manage a busy workload and prioritise tasks
• Align with Trust values

You will be part of a supportive and growing team in a meaningful role at Sheffield Children's. If you want to make a difference, we’d love to hear from you!

Main duties of the job

Reporting into the Outpatient Supervisor, your responsibilities will include:

• Contact families to discuss and confirm upcoming appointments.
• Provide support to patients and families, ensuring they can attend outpatient appointments.
• Coordinate and arrange additional support, including transport for patients.
• Contribute to the efficient delivery of clerical services for Outpatient Clinics, assisting patients, families, and colleagues.
• Ensure appointments are scheduled following the Trust’s outpatient waiting time standards and Patient Access Policy.
• Meet required quality and quantity standards, achieving Trust and departmental KPIs and deadlines.
• Offer coverage for colleagues during absences to maintain service continuity.

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Please note:  We do not offer visa sponsorship for Band 2 roles.

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.

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