Outpatient Booking Officer

Job overview

We have an exciting opportunity to join our team as an  Outpatient Booking Officer.  The post holder will be responsible for booking outpatient appointments for Frimley Park Hospital Urology, Vascular, Colorectal, Upper GI, Breast, and Oncology clinicians. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.

The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

Main duties of the job

The main duties of the role will be:

• Arranging appointments over the telephone with patients
• Booking patient appointments from waiting lists
• Rescheduling and cancelling appointments at short notice, when required
• Liaising with clinical admin, consultants from multiple specialties and CNS teams
• Attending MDT's as and when required

Detailed job description and main responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.