Outpatient Booking Officer - Trauma & Orthopaedics

Job overview

We have an exciting opportunity to join our team as an Outpatient Booking Officer. The post holder will be responsible for booking outpatient appointments for Frimley Health Foundation Trust Trauma & Orthopaedics. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.

The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

Main duties of the job

The main duties of the role will be:

• Arranging appointments over the telephone with patients
• Managing Trauma & Orthopaedics call centre
• Booking patient appointments from waiting lists
• Rescheduling and cancelling appointments at short notice, when required
• Liaising with clinical admin, management, consultants and other clinicians.
• Other administrative tasks such as meeting minutes and waiting lists validation.

Detailed job description and main responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.