Outpatient Administrator

Job overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for the detailed job description of the role.

This post is only open to internal applicants

Main duties of the job

We are looking for an organised and energetic individual to work in our very busy as an Outpatient Clerk at Southampton University Hospitals NHS Foundation Trust.

The Oncology and Haematology Department is a large and very busy outpatient clinic department with a dedicated team of staff who co-ordinate the administrative service for patients referred to Cancer Care and ensure the smooth running of the patient’s care pathway.

The successful candidate will provide support to the Outpatient Clerks.  The hours are 37.5 per week Monday to Friday, between 08:00 - 18:00.

You will be working closely with this dedicated team of staff to provide a comprehensive administration service for the Oncology Service.

Your duties will be varied but will include direct telephone communication with patients and health professionals, working on a busy reception desk in the outpatient clinic, arranging the booking of appointments via IT systems, document scanning, managing patient letters and completing daily deadlines of actions from the outpatient clinics.

You will also need to liaise with the various Clinical Teams and support services to co-ordinate the flow of information to help maintain the Cancer Care pathway for the patient.

Detailed job description and main responsibilities

To provide clerical support to all outpatient clinics carried out within UHS and other peripheral hospitals.   Please note that the service operates from Monday to Friday 8am to 6pm

Ability to organise, manage and prioritise your workload are some of the key essential requirements of this post.

You will need to be comfortable working under pressure and be able to complete daily deadlines with attention to detail.

You should have a tactful, sensitive approach to dealing with occasional difficult situations which will involve high standards of communication skills.

You must be able to demonstrate experience of team working and you must have well established IT skills.

Previous NHS experience is not a requirement but experience in a customer service and/or booking or scheduling role would be an advantage as you must have a strong desire to provide the best service for our patients.