Operations Manager

Job overview

The post holder will be responsible and accountable for delivering and influencing the delivery of a defined service. In doing so, they will support the senior management team to deliver strategic targets and be responsible for the operational management of the service. They will work to professional and regulatory body codes, standards and guidance always ensuring that their practice is grounded in evidence based theoretical and practical knowledge.

They will be responsible for developing new and innovative practices responding to emerging knowledge and techniques. Responsible for the development and delivery of high standard clinical services by providing strong, effective leadership and management.

They will work in partnership with senior nurses and AHP colleagues supporting clinical practice and clinical governance The post holder will also demonstrate advanced management skills and provide support and advice to service users, parents/carers, staff, managers and other agencies.

Main duties of the job

We recruit people based on their values and qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued.

Detailed job description and main responsibilities

• To lead and present complex, sensitive and challenging professional, managerial and clinical communication processes that may impact on service users, carers, staff, the organisation, agencies and members of the public, where there are barriers to understanding e.g. service development/changes/care pathways.
• Corporately responsible for the operational delivery of the service and for ensuring the delivery of the clinical pathways
• Able to demonstrate a high level of competency in their approach to capacity management, performance management including analysing/reporting complex information, policy practice and standards implementation and resource (HR, finance and estates) management.
• To provide expert clinical and managerial leadership and role modeling to the teams they are working with.
• Act as a clinical expert in providing advice direction and leadership to Clinical and Professional Leads and the teams. Will ensure adherence to policy and procedures, new developments and managing change and communicate such decisions positively and appropriately to staff throughout the service with regular communication/feedback to senior managers.
• The post holder will make autonomous decisions regarding prioritisation and utilisation of locality resources. Utilising judgment in complex situations e.g unexpected service demands
• Manage the delegated budget for the team and support the head of service to manage the overall service budget where appropriate.
• Accountable for the provision of specialist clinical advice on care planning and patient care

All our information is available in accessible formats. Please contact the Recruitment team [email protected]  Attached to this advert is our candidates guide to values-based recruitment and supporting guidance on how to make a successful application.

If you require a reasonable adjustment, please contact the Recruitment Team or see the attached candidate guide to reasonable adjustments.

To find out more about the key responsibilities and the specific skills and experience you’ll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading.

So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply.