Operations Manager

Job overview

NCH&C is recruiting 3 Operations Managers to join the existing Operations Centre based at Norwich Community Hospital as part of an exciting expansion of the service to cover 8am-7pm across 7 days.  The service is part of the Community Beds and System Operations portfolio.

The Operations Centre is the point for clinical services support and escalation across the Trust, particularly inpatient and community services.

You will be responsible for the day to day running of the service which includes completing operational reports and providing senior representation of the Trust and Norfolk County Council on operational calls with Integrated Care System partners. During weekend service hours the role includes leading the NCH&C first level OnCall response.

There is requirement to answer email and telephone queries in a timely and efficient manner.  The hours are full time working shifts across 7 days, with expected 1 in 3 weekend working.  Any variation to this please contact the recruiting manager to discuss.

You will provide support to the existing Operations Managers and be allocated line management responsibilities.

We require enthusiastic, autonomous and motivated individuals with experience leading a team and operations management in a clinical setting.  This is a great opportunity for someone who thrives in a fast paced, dynamic environment and is looking to develop their experience of operations management.

Main duties of the job

To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy, ensuring appropriate placement of patients according to their clinical need.

To develop strong, transparent working relationships with key stakeholders in the Integrated Care System including  acute hospitals, social services, and the voluntary sector.

To be responsible for responding to services requiring senior out of hours support 5pm -7pm Monday to Friday and 8am-7pm weekends/Bank Holiday (out of hours).  To communicate with the affected service/individual to understand and resolve issues, escalating as required to the Executive Director Manager Oncall

To be responsible for the leadership of the discharge co-ordinators, flow co-ordinators and/or administrators alongside peer Operations Managers

Detailed job description and main responsibilities

Provide senior leadership across the Community Beds and System Operations portfolio

To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy , ensuring appropriate placement of patients according to their clinical need.

Work with the Service Leads to ensure service and team development, ensuring that patients receive care closer to home.

First level oncall response during service hours

Ensure activity data and information is recorded and correlated into reports on a daily basis

Acts in a supportive, informative, and sensitive manner towards patients, relatives, visitors and colleagues at all times.

To monitor the trigger factors associated with, and when necessary implement the Trusts Escalation Plan in order to minimise service crisis through effective planning.

Prioritises workload, being aware of competing pressures.