Operations Manager - Trainee Placement

Job overview

This is an exciting opportuity for people who are about to complete their final placement on the NHS Graduate Management Traininign Scheme and are looking for further development opportunity in operational management.

The post will be based within the Chief Operating Officer's office and will work with operational directorates to ensure the sustainable delivery of high quality mental health care to the populations we serve - implementation a range of care development initiative led by the team.

Main duties of the job

The post holder will be responsible for supporting the Chief Operating Officer’s Department at South London & Maudsley NHS Foundation Trust. This team seeks to continually ensure the operational delivery of high quality care for service user and carers, ensuring operational effectiveness and continued improvement. It is accountable for the operations across all six directorates.

The post holder will support the team with operational delivery of its key functions:

Operational delivery of operational improvement, effectiveness and sustainability projects

Care development, redesign, and efficiency work

Organisational development activities

Quality & KPI assurance procedures

Detailed job description and main responsibilities

The main duties and responsibilities of the post holder will be to support:

• Supporting implementation of operational projects, e.g. tracker, meetings
• Monitoring for large delivery projects, risk management
• Stakeholder engagement, including senior internal and external stakeholders from system partners to clinical and operational staff to service users and carers
• Supporting continual development of operational delivery and the effective implementation of initiatives to improve effectiveness, efficiency and productivity in services
• Co-production and engagement with service users, carers and communities
• Monitoring and implementation of performance dashboards and KPIs
• Implementing project management software and resource management tools
• Organisational resource planning as part of care transformation
• Supporting service development, and optimisation initiatives
• Strategic and operational planning activities including the annual planning round
• Review and support team development process and pathways
• Research into mental health best practice and benchmarking to support service design and development
• Review team policies, change management, performance management
• Liaison with wider SLaM Corporate Functions, where appropriate
• Implementing software and project management tools
• Proposing policies or service changes, impact beyond own area, developing and implementing business policies which impact across multiple sites and services