Operational Team Manager

Job overview

Do you want to be part of something new and exciting, a person-centred mental health revolution?

Together, we're stronger. Join the multi-agency drive for better mental health care.

Mental Health Together (MHT) is a revolutionary initiative of multi-agency collaboration to deliver holistic  primary care services to the people of Maidstone, that aims to promote the meeting of all life domains where that affects service users' mental health.

We are seeking a transformational leader and manager to be responsible for utilising data and information from a range of sources to manage, monitor and maintain safe and effective day-to-day delivery of primary care services.

You will ensure the Maidstone MHT service performs at a high level, meeting key performance indicators and putting measures in place to address any areas of shortfalls.

This will include ensuring that staff feel empowered and invested in delivering excellence, and supporting them to achieve this. You will also be responsible for managing resources, including manging a budget.

Main duties of the job

• Be accountable for teams’ performance, operational delivery of safe and effective care and budget management in Community Services for adults over 18 years of age.
• Empower staff to  deliver high service performance by utilising a transformative and proactive approach
• Meet the required local and national targets and standards in relation to quality, performance governance, workforce planning and finance.
• Develop a positive team “can do” attitude and culture through role modelling and setting out team expectation.
• Strategic management of targets and performance, including waiting time and caseload management, day to day operational management which includes staff management such as wellbeing, sickness, absences, e-rostering, governance and financial management.
• Provision of Managerial Supervision and Appraisal.
• Joint responsibility for CQC expectations

Detailed job description and main responsibilities

Please refer to the attached job description for full details and main responsibilities of the role.

What is Mental Health Together?

In Kent and Medway, the community mental health transformation has created a new service model called Mental Health Together.

It is a multi-agency offer, which means bringing all the services and agencies that support people with varying mental health needs much closer together. This ensures that people get the right care, without having to navigate service boundaries and without repeatedly telling their story.

Mental Health Together will add new roles, as part of a new joined-up model of care which bridges the gap that currently exists between primary (i.e. GPs) and community mental health (i.e. KMPT). It will treat people with complex mental health needs by:

• Providing someone with support in a person-centred, holistic way
• Removing barriers to access, and thresholds across services working together
• Involving service users and carers as equal partners in their care
• Building in involvement and co-production at all levels of service design delivery
• Delivering needs-led and personalised trauma-informed care

Mental Health Together on Vimeo

At KMPT, we are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.