Operational Service Manager

Job overview

An exciting opportunity has arisen for an enthusiastic Operational service manager to join the community directorate to cover for maternity leave. The community directorate sits within the family health clinical board.

The services within the community currently provide urgent and proactive care for both adults and children across the city.

The expectation would require a system wide approach, working closely with acute services, primary care, the local authority and voluntary services.

The role would include the day-to-day operational management of the services within the Directorate, working closely with the matrons, whilst taking the lead in ensuring the delivery of agreed performance targets and quality and safety.

• Interview Date Monday, 04 November 2024
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy

Main duties of the job

The successful candidate would be responsible for the direct delivery of patient care within various community settings, ensuring that care is of the highest standard within the staffing constraints. This would include managing patient expectations, complaints and investigating incidents.

You would be responsible for the development and implementation of policies, within the sphere of your responsibility. There would be an expectation that you would support the clinical board management team to ensure a culture that eliminates discrimination, promotes inclusion and values diversity.

The role would include developing business and strategic plans in conjunction with the senior management team and supporting service improvement projects.

You would be the budget holder for a delegated area of responsibility, supporting the senior management team with the budget setting process.

Detailed job description and main responsibilities

• To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
• Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
• Deputise for members of the Clinical Board management team (as appropriate) when required.
• Contribute to the day-to-day operational management of area(s) of responsibility.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.