Operational Service Manager

Job overview

Medicine Care Group is in a position to offer 3 WTE Band 7 Operational Service Manger posts. The portfolio areas available are;

• Cardiology cross site
• Emergency Department cross site
• Stroke and palliative care cross site

These roles involve working with clinical and managerial colleagues, ensuring that operational performance and access targets are met, and take the lead in developing effective systems within the department to enable the sustained delivery of key operational targets.

To support the implementation of service redesign, taking the lead for specific elements of wider transformation across the Care Group. To be responsible for the day-to-day line management of administration and clerical functions within the Care Group.

Main duties of the job

• Leading on the operational management of designated specialties, ensuring quality of service and the achievement of key performance targets.
• Ensuring development and deployment of effective systems and procedures within the designated specialties.
• Alongside the Business Manager, ensuring robust activity and financial management systems are in place to maintain business continuity during planning and commissioning of the service plans.
• Ensuring appropriate risk management strategies are developed and that the risk register is updated regularly to reflect the current issues facing the service.
• Delegated budget holder and be involved in budget setting   for services.
• Participating in and delivering quality assurance checks and visits within the clinical environment e.g. wards, outpatients etc. with Matrons to review the environment, equipment and ensure it meets the necessary standards. Also, quality assurance of facilities such as when commissioning/relocating services ensuring they comply with national guidelines and legislation.
• Leading engagement with multi-disciplinary teams using a range of communication approaches and influencing techniques as required for the audience.
• Negotiating and influencing outside of own service by collaborating with other Care Groups and specialties, working with operational and clinical staff inside and outside the Care Group.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: [email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.