Online CBT Administrator

Job overview

THIS POST IS FIXED TERM/SECONDMENT UNTIL 31 MARCH 2027 DUE TO FUNDING.

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

To provide comprehensive clerical, administrative and  secretarial support to the Online CBT Team as well as having the responsibility of organising meetings, preparing agendas and papers, as required and the recording of formal minutes and notes and following up any actions.

Responsible for offering non-clinical support to users of the Online CBT service, registering service users on to the programme, monitoring progress and discharging users when they complete or disengage from the programme.

Support to be provided through the online platform as well as telephone  contact.

An important part of this role is ensuring that patient information is treated confidentially and inputted correctly into the Online CBT Programme.

Main duties of the job

Promote and administer the Online CBT service throughout Powys, including maintaining patient records, registering service users on the programme, providing patients with activation details, corresponding with, monitoring, and offering technical support through the programme.

Providing progress reports and updates to the referring healthcare professionals and GPs through the issuing of letters and feedback forms.

Recording any issues with the Online CBT programme and escalating these to the software provider and track recovery/correction of these issues.

Coordinate and facilitate access to Online CBT service for service users i.e.,book appointments at community sites such as libraries, job centres etc, for service users to access computers/printers to undertake the online programme.

Provide support and advice to all referring healthcare professionals, answering any queries they or their patients may have with regards to the Online CBT service and ensuring they are regularly sent a stock of referral packs to ensure they always have an adequate amount available to them.

Stock control, ensuring that the onsite facilitators and any other referrers have supplies of the consumables required to run the Online CBT service e.g. referral forms, information sheets etc.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.