Non Emergency Patient Transport Service (NEPTS) Call Taker - North

Job overview

The ability to speak Welsh is essential for this role.

The ability to converse in both English and Welsh is essential for this job. The Non-Emergency Patient Transport Service is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

The successful applicant will have a can do attitude, demonstrate that they have worked as part of a team, possess excellent communication and active listening skills, ideally have experience in working in a customer focused environment.

We currently have a permanent contract for 37.5 hrs per week.  This post will be based in our NET Centre in Ty Elwy, St Asaph Business Park, St Asaph.  The successful candidate will be expected to work to cover any hours between 0800-1800 weekdays on a rota basis  to match the service demands.

Main duties of the job

The successful post holder will be required to work within a team dealing with all telephone enquiries from patients and hospitals for all issues associated with Non-emergency ambulance transport this includes, processing telephone calls from members of the public and hospital staff requesting non-urgent ambulance transport, working through an established criteria staff will assess the most appropriate method of transport for patients, and then accurately process this request accordingly utilising the Trusts databases. Duties also include checking systems to see if transport has been booked, inputting requests, identifying arrival times of transport on the day of journey, and providing support to the planning and day control teams within the NEPTS department.

The position involves inputting details speedily and accurately onto a computer system; therefore excellent keyboard skills are essential. The successful applicant should be competent when undertaking given tasks, have good interpersonal skills, be educated to a good educational standard and possess typing and I.T. skills.

A good knowledge of the geographical areas of all Wales would be advantageous and the ability to converse in the Welsh Language is essential for these posts.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.