NGH Volunteer

Job overview

Volunteering with us is a chance to make a genuine difference in the lives of our patients and families. By giving your time, you will help improve care, support our staff, and make every day brighter for those who need it most.

Why volunteer?

• Help patients and visitors feel welcome and supported.
• Give back to your community and the NHS.
• Join a warm, friendly team of volunteers.

About the roles:

• Due to the nature of these volunteer roles, you must be 18 or older to apply for any of the roles listed below.
• All roles are based Monday to Friday, 8.30am to 4.30pm
• Outdoor Buggy Drivers must hold a driving license for at least 3 years.

Volunteer opportunities: (please note times available)

• Response / Runner Volunteer- Various (Monday - Friday, 8.30am to 4.30pm)
• Meet & Greet Volunteer – Tuesday AM
• Buggy Driver -Thursday PM & holiday relief

Your commitment:

Just 3–4 hours a week can make a real impact. A regular commitment is required. If you cannot commit to weekly volunteering please look out for future opportunities.

Main duties of the job

Meet & Greet Volunteer

• Provide a warm welcome to individuals arriving for the Trust’s pre booked Meet & Greet service.
• Offer wheelchair support and escort patients safely to their appointments, clinics or departments.
• Ensure all requests are logged and handled in a timely and supportive manner
• Provide wheelchair assistance to outpatients and visitors who need help getting to their destination.
• Respond proactively to anyone who may appear lost or unsure of where to go.

Outdoor Buggy Driver

• To provide a comprehensive volunteer buggy service for the hospital
• Transport outpatients / visitors to departments and wards
• To greet & chat with outpatients or visitors on arrival and provide a welcoming and relaxing atmosphere
• Undertake visual safety checks at the start of the shift, reporting any issues immediately
• Outdoor Buggy – be courteous and considerate to all other road users

Detailed job description and main responsibilities

What We Look For

• A caring nature and good listening skills
• Patience, reliability, and empathy
• A friendly, approachable manner
• Respect for confidentiality
• Ability to work independently while knowing when to seek support

Why Volunteer with Us?

• Build connections with patients and other volunteers
• Use your life experience to support those who need companionship
• Gain fulfilment from helping others feel seen, heard, and supported
• Be part of a warm, inclusive and supportive team

Main Responsibilities

• Collecting and delivering notes / swabs / medication / equipment & running errands from various departments / wards
• Providing a courtesy ‘Meet & Greet’ service (wheelchair training required)
• Assisting with patient / family video calls on wards
• Operating a library service to wards
• Visiting / chatting to patients who may not have visitors
• Assist with wellbeing rounds, offering drinks to patients
• Undertake patient / staff surveys to collect data to understand their experience
• Guide people around the hospital and be proactive in assisting anyone who may be lost or need help
• Confidentiality must be always maintained regarding patients and their property
• Whilst carrying a radio always ensuring you speak professionally over the system and never speak about patients over the radio

How to apply:

• Clearly state the role you are applying for in your application in supporting information – if you do not specify the preferred, sadly we cannot process your application.
• Tell us which day and time (between Monday and Friday, 8.30am to 4.30pm) you are available.

We receive many applications but can only accept a limited number of volunteers, so including all requested information is essential.

Ready to make a difference? Apply now and join our volunteer team.