NEYCSP - HPV IT Support

Job overview

An exciting 1 year Fixed Term/Secondment opportunity has arisen for an HPV IT Support officer to work within within the Pathology IT Team supporting the North East and Yorkshire Cervical Screening Service.

We are seeking to appoint an enthusiastic individual to support the North East and Yorkshire Cervical Screening Service on a day to day basis, the role covers ICE system testing, user training and support, system development and day to day system maintenance.

Main duties of the job

Able to use initiative and work to tight deadlines.

The successful candidate will be educated to a degree level or have the equivalent experience and have working knowledge of Microsoft Windows packages and an understanding of the Core Trust Systems.

A flexible approach to working arrangements is essential to meet service needs, which may include working evenings, early mornings and weekend if the project requires.

Detailed job description and main responsibilities

Main purpose of the Job

To provide first- and second-line desktop support services to users of information technology across the department, Trust, external sites and supported third party organisations.  Provide advice and guidance to service users regarding a selection of appropriate hardware and software, including, but not limited to, Laboratory Information System, desktops, laptops, iOS devices, printers and scanners.

This role combines technical expertise, user support, and system management to provide high quality, comprehensive day to day administration to the NHSCSP ICE Desktop Order Communications system.  Acts as the single point of contact for enquiries from end users. Maintains the user accounts on the system and provision of training to end users when required.  Assists in the continued development of the Order Communications solution provided to end users

• To maintain user accounts and access rights to the NEYCSP ICE Desktop Order Communications system.
• To maintain test and location library within ICE Desktop to ensure parity with the Laboratory Information Management System (LIMS)
• To manage merge maintenance of records on the ICE Desktop solution
• Deliver ICE Desktop system training and Junior doctor induction sessions or to individual users when required
• Prepare and review Standard Operating Procedures (SOP’s) for the use of the ICE Desktop solution in line with the standards of the service
• Plan and deploy the use of the ICE Desktop solution across all NEYCSP service users
• The post holder will be involved in the testing of software release patches in a test environment to check for suitability prior to application to live systems and their deployment
• Primary contact for telephone and general enquiries relating to the NEYCSP ICE Desktop solution
• There is a requirement of this post to work offsite occasionally at GP surgeries or other Trusts and there may be a requirement to travel to various sites within the Northern region including Sheffield, Leeds, York and the North East.   This also includes periods of work relating to training or system testing where travel to other parts of the UK may be necessary