Networks Subject Matter Expert - Capital Programme

Job overview

A Band 6 appointment, with developmental milestones, would be considered for candidates who do not yet have the experience or knowledge to be appointed at a Band 7

The post holder will be working directly with Projects and Programmes team within IT and the wider trust capital team to deliver the trusts large capital plan alongside general day to day moves and changes

Acting as the lead engineer for networks on new projects and moves and working in agreement with standards set out by the Technical Lead - network and security

Main duties of the job

Working as part of the wider networks team, the post-holder will provide comprehensive technical expertise and support to maintain and expand the Trust’s IT network infrastructure. Responsible for all Trust network services including Local, Wider Area networks and wireless and remote working services

The post holder with have a good breadth and depth of IT knowledge gained through experience as they will be required to be able to work without supervision and will need to understand the complexity of the overall IT infrastructure within their location(s).

Out of hours support is provided by the department and active participation in this may be a requirement of the post.

Detailed job description and main responsibilities

This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route however sponsorship can only be provided where applicants meet the specific requirements set by UKVI, including the relevant skill and salary thresholds (£25000), and any role-specific criteria.

Operational

• Act as a lead engineer on the build, configuration, documentation and integration of new IT network service components as part of the Trust’s on going technology expansion alongside the capital programme
• Management of Installation of new structured cabling including WAN and Distribution connections alongside client side, BMS, IOT and WAP connections
• Providing quotations of networking components to project team
• Installation and configuration of new networking components
• Maintaining technical standards for network services.
• Planning, recommending and implementing changes to infrastructure services to improve capacity and performance and address potential risks
• Operational response of escalated Network issues
• Monitoring of reporting and proactive response to network errors and performance issues
• Provide and maintain evidence to support information security reviews and best practice including the information governance toolkit and the ISO27001 Information Security Management System

Communication

• Required to explain complex IT issues to non-IT staff ensuring that understanding is gained. May be required to run training or lead presentations for non IM&T staff again ensuring that understanding is gained.
• To advise customer representatives and service users of issues relating to the IT service needed to meet their specific IT needs.
• Communicate effectively with all customer personnel and service users in a positive and helpful manner
• Liaise appropriately with external product suppliers and contractors, and with other NHS and Social Care organisations, departments and divisions to ensure that customer needs are met and that technological solutions are appropriately matched to current and planned network plans and IT strategies.
• Act as a role model by demonstrating excellent communication and listening skills to staff and customers/patients.
• Ensure that confidentiality is maintained at all times and that staff adhere to the Data Protection Act, Freedom of Information Act and the Caldicott Principles.

Service Delivery and Improvement

• To identify areas requiring service improvements where required.
• Identify areas for improvement in systems, processes and procedures that will improve the service, seeking agreement and taking issues forward with appropriate support.  Implement an action plan and ensure that any decisions regarding changed methods are communicated to the team.