Networks and Communications Manager

Job overview

The Networks and Communications Manager is responsible for the strategic planning, design, configuration, maintenance, and deployment of the Trust’s enterprise network infrastructure, alongside its communications and voice systems.

This role combines strong leadership with advanced technical expertise to ensure the resilience, security, and performance of the Trust’s network architecture, while supporting integrated communication and mobile solutions.

The post holder will collaborate with IT teams, senior managers, clinicians, and external partners to deliver a robust, scalable network environment that meets the Trust’s operational and clinical requirements. All infrastructure must comply with NHS technology standards and underpin the delivery of high-quality patient care and organizational efficiency.

Main duties of the job

• Lead the design, planning, configuration, and maintenance of the Trust’s enterprise network infrastructure, including LAN/WAN, wireless connectivity, VoIP telephony systems, and associated communication platforms.
• Oversee network performance, capacity planning, and resilience, ensuring secure and reliable connectivity across all Trust sites and services.
• Manage device policies and ensure robust monitoring and lifecycle management of all IT hardware, including timely replacement of outdated equipment and provisioning for new starters.
• Develop and maintain the Trust’s data and network security architecture, including firewalls, VPNs, remote access services, and internet connectivity, ensuring compliance with NHS security standards.
• Provide leadership for the team delivering expert third-line technical support for network and communications infrastructure, resolving complex issues and coordinating with external suppliers when required.

Detailed job description and main responsibilities

• Lead the design, planning, configuration, and maintenance of the Trust’s enterprise network infrastructure, including LAN/WAN, wireless connectivity, VoIP telephony systems, and associated communication platforms.
• Oversee network performance, capacity planning, and resilience, ensuring secure and reliable connectivity across all Trust sites and services.
• Manage device policies and ensure robust monitoring and lifecycle management of all IT hardware, including timely replacement of outdated equipment and provisioning for new starters.
• Develop and maintain the Trust’s data and network security architecture, including firewalls, VPNs, remote access services, and internet connectivity, ensuring compliance with NHS security standards.
• Provide leadership for the team delivering expert third-line technical support for network and communications infrastructure, resolving complex issues and coordinating with external suppliers when required.
• Monitor and enhance network security protocols, including firewall rules, access control lists, and intrusion prevention measures to safeguard systems and data.
• Drive the implementation of emerging network technologies and communication solutions, such as advanced VPN services and unified communications platforms.
• Ensure proactive maintenance and timely replacement of network hardware, including switches, routers, and wireless access points, to maintain optimal service levels.
• Maintain and optimize core network services such as DNS, DHCP, and IP address management, ensuring high availability and security.
• Align all network and communications initiatives with the Trust’s DDaT strategy, supporting future objectives through upgrades and adoption of innovative technologies.
• Develop and enforce standardized configurations, operational procedures, and documentation to ensure consistency and efficiency in network and communications management.
• Oversee mobile connectivity, telephony lines, paging systems, and call logging platforms, ensuring seamless integration with the Trust’s voice and data networks.
• Lead and prioritize multiple network and communications projects, ensuring delivery within agreed timescales, budgets, and quality standards.
• Prepare business cases, technical specifications, and budget proposals for network and communications projects, engaging stakeholders and negotiating with suppliers.
• Manage project risks and dependencies, ensuring alignment with the Trust’s strategic goals and operational requirements.
• Represent the Trust in external forums and vendor engagements, ensuring effective collaboration and delivery of network and communications services.
• Provide advanced technical guidance to internal teams and departments, supporting decision-making and troubleshooting complex infrastructure challenges.
• Evaluate and recommend network and communications technologies, hardware, and services in line with NHS standards and the Trust’s strategic direction.
• Deliver training and knowledge-sharing sessions for technical and non-technical staff to maximize the effective use of network and communication systems.
• Maintain comprehensive documentation of network architecture, standards, and operational procedures, ensuring compliance and readiness for audits.
• Make critical decisions regarding network and communications infrastructure to safeguard patient care and operational continuity.
• Stay informed on technological advancements and NHS digital strategies to ensure the Trust’s network and communications environment remains secure, scalable, and future-ready.