This job is closed to applications

Location
Salary
£26,928 - £29,551 per annum
Profession
Administrative and IT
Grade
Band 4
Deadline
09 May 2025
Contract Type
Permanent
Posted Date
29 Apr 2025

Job overview

To provide a comprehensive, high quality medical secretarial and administrative service to the Department, team and specialist teams, will provide an expert administration service to the clinical specialty and its associated work streams. The post holder will support consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, co-ordination of workload and of appointments and admission related information for patients and carers and other health professionals and will; • Co-ordinate and maintain arrangements to facilitate the patient’s progression along a defined pathway. • Maintain the office organisation and monitor the workload related to the administration team. • Collect and collate information relevant to the patient and the service, for example waiting times, RTT, DNA/CNA statistics, backlog and length of stays as well as delayed transfers of care etc and report on statistics as directed by the line manager. • Lead and contribute to the effective application of administration skills in their area of work with a high degree of technical proficiency and will ensure that the speciality maintains an efficient throughput of work.

Main duties of the job

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD

Using own knowledge and experience maintain and improve the office organisation and will delegate and monitor the workload related to the medical secretary administration team • Will plan own time to ensure that patient pathway administration is a priority ensuring the patient pathway is followed through to completion • Improve own performance and teams’ performance by supporting change to procedures and service developments. • Responsible for reviewing the standard operating procedures and will implement and support colleagues on these, making judgements requiring a number of options, using experience from in depth knowledge of the role and broad skill base related to their practice. • Monitor and review documentation including but not limited to patient forms /details and items pending further action etc., to ensure that outstanding responses and information is finalised. • Working with the team the post holder will support the key performance indicators that have been set for each speciality and make decisions in prioritising workloads and agree escalation procedures to meet these key performance indicators. Convey these findings and be proactive in taking forward recommendations and improvements to the service delivery.

Detailed job description and main responsibilities

Prioritise and manage a number of conflicting requirements and to work autonomously with significant discretion within a defined set of parameters. Making own decisions on how best to achieve expected results to meet key performance indicators and service level agreements. • Develop, promote and sustain productive working relationships with patients, relatives and health professional colleagues • Be proactive and use initiative to ensure that speciality work streams endeavour to adhere to the agreed standard operating procedures /service level agreements and key performance indicators as set by the line manager. • Monitor workloads and supervise and support the medical secretary’s team to ensure that all patient related enquiries are dealt with efficiently and accurately within the responsibility and remit of the role. Escalating any unanswered queries to the relevant person with the appropriate degree of urgency on a day-to-day basis. • Process relevant correspondence, letters, telephone or personal enquires efficiently and effectively. • Contribute to projects or duties to ensure excellent service delivery as directed by the Line manager, Consultant or other colleagues

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome