Medical Secretary, Trauma & Orthopaedics (Band 3)

Job overview

Medical Secretary - Full-time - 37.5 hours per week - Permanent

Applications are invited from hard working and organised individuals to provide a high quality secretarial and administrative service based within the department of Trauma & Orthopaedics.  You will be based at the Queen Elizabeth Hospital.

Main duties of the job

You should be education to a good standard (GCSE or equivalent, including Maths and English) or have an NVQ Level 2 in Business Administration.  You should have 2 years previous secretarial/administrative experience, some of which within an acute medical setting. Good written and verbal communication skills are essential together with good organisational and planning skills. RSA II typewriting/Audio/Word processing qualification would be an advantage, as would audio typing skills.  You should also have knowledge of a range of secretarial procedures and software programmes.   An understanding of medical terminology would be advantageous.

Detailed job description and main responsibilities

• To develop close working relationships with secretarial colleagues and other staff within the Trauma & Orthopaedic department
• To ensure that all correspondence is typed and forwarded to health care professionals accurately and with care in order that the service users receive a quality service.
• To be involved in an ongoing training programme in line with your developing role
• To deal with sensitive information either through audio/digital dictation or indirectly through patient records in an appropriate manner, using skills such as confidentiality.
• Maintain and promote the professional image of the Trauma & Orthopaedic Services and Gateshead Health NHS Foundation Trust.

• Maintain patient confidentiality at all times in line with the Trust Information Management and Technology (IM&T) Information Security Policy.
• As part of a continually developing service you will be required to comment on policies and procedures.
• Work within the Terms and Conditions of Employment of your Trust Contract.
• Report incidents, accidents and defects according to Trust and Business Unit guidelines.
• To liaise with other healthcare agencies and departments, maintaining and developing good communication links.
• Working with Software programmes such as Winscribe, CareFlow, Medirota and any other systems required.
• Typing of copy clinical correspondence and ensuring any actions are carried out, VTC clinics of a confidential and often sensitive nature.
• Minute taking.
• Enquiries may include requests for test results and these should be referred to the relevant discipline personnel.
• Understand how to deal with complaints effectively and efficiently, ensuring any written complaints are referred to the appropriate staff in accordance with Trust policies and procedures.
• To undertake filing as required of hard copies and any electronic copies as appropriate in accordance with lean principles.
• To participate in Contact Appraisal.
• To collect and distribute medical records.