Medical PA - Pain Service

Job overview

We are seeking an enthusiastic and motivated individual to work as a PA to the Pain Service This exciting role encompasses a wide range of PA and general secretarial duties including typing general correspondence, diary management, minute-taking and assisting the team in ensuring the smooth day to day running of the service.  In return you will be working at a leading Cancer Centre which prides itself on clinical excellence.  Working in a friendly, but busy and demanding multi-disciplinary setting, you will need to be highly organised and able to work collaboratively with people at different levels.

Main duties of the job

The role of the Medical PA is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. The role of the Medical PA has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team, and whether he / she also has an Administrative PA and / or Medical Secretary(S).

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification :-

• To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
• To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
• To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
• To open and action his / her own electronic and paper mail and that of the consultant team, at least once a day.
• To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
• To keep a record of the movement of medical records passing through the secretarial office, and to maintain the notes (e.g. filing of correspondence and results) to enable continuity of care.
• To deal with private patients and overseas visitors in accordance with the working methods of the relevant consultant(s) and in line with Trust systems and policies.
• To assist with arrangements for patient admissions, liaising as necessary with the medical team, diagnostic departments, admissions office, transport desk etc.