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The post holder will work within the Newham Mental Health Community teams; using their own initiative to support the processing of referrals for screening; attend subgroup meetings; prepare the teams caseload for weekly discussions; monitor their consultants caseload with the Consultant; gather data where necessary; manage clinics, book clinic appointments; send out clinic outcome letters; monitor KPIs; set up CPA meetings; communicate with other Administrators and clinical staff; support the data management processes and generally provide an administrative service which will help to bring out the best in the clinical team.
You will need to have a good command of the English language; able to read and understand letters; have excellent Microsoft Office skills including an understanding of Office 365; able to undertake Administrative/secretarial tasks such as opening and closing of cases; managing diaries, typing of letters, taking minutes at meetings, manipulating databases, understanding RiO; and to be the face of your Consultant in their absence taking messages and reporting back in a fitting and timely manner. You will need to have a flare for organising, as you will be expected to provide an efficient and responsive administration provision to a multi-disciplinary team; ensuring service delivery needs are met and Consultants and their team are fully supported.
You will be a self-starter and It will be vital for you to have effective minute taking; which are essential requirements of the role as well as; being educated to GCSE standard as a minimum. A knowledge of RiO or NVQ level 3 in Business Administration would be an advantage.
You should be able to work under pressure; willing to go the extra mile; have a minimum of intermediate/advanced knowledge of Microsoft Word, Excel, Outlook and Office 365; have a good command of the English language; be proficient in typing and able to make basic corrections to letters; have good interpersonal skills, a good attitude towards work; a good work ethic; be flexible, able to promote good working relationships and maintain patient confidentiality.
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