MAU Ward Clerk

A vacancy has arisen for a full time Ward Clerk to work within  AMU  Tavy, Thrushel & the new Tamar Medical Receiving Unit.

The successful candidate will have GCSE’s 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience.

Demonstrable experience working on a reception or within a clerical role is preferable. Candidates should have demonstrable experience of dealing face to face with the public and difficult customers / patients, working within a busy environment and able to deal with telephone and email enquiries.

The post is interesting and varied, it requires an ability to work both independently and as a member of the wider team. Applicants should have a mature and responsible attitude with a good sense of humour. In addition to good written and verbal communication skills.

Working hours are 12 hour shifts Monday - Sunday. Shifts include a variation of days, nights & bank holidays, flexibility is essential.

Weekends, Nights & Bank holidays will be paid at an enhanced rate.

If you would like any further information or an informal chat, please contact Beth Mitchell via 01752 (4)38190 / [email protected]

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

To provide a comprehensive multi-faceted, administrative function to the ward, supporting Nursing and Medical staff in the smooth day-to-day running of the ward area. To ensure the completion of all administrative and clerical tasks for the medical ward on a daily basis, and to provide a flexible option of ward admin cover across all medical wards.

The Trust covers a patient population of 450,000 incorporating South and West Devon Health Authority, Cornwall and Isles of Scilly Health Authority, Plymouth Primary Care Trust, East Cornwall Primary Care Trust, East Cornwall Primary Care Group and South Hams & West Devon Primary Care Trust.

This post is designed to provide and deliver a high standard of a full administration service to the Medical Inpatient wards using a varied range of work procedures, many of which are non-routine, requiring a level of theoretical knowledge.

Check patient details on admission and update on iPM / SALUS as necessary.

Manage enquiries, including telephone enquiries in conjunction with and under the direction of nursing.

Receiving results by telephone from laboratories.

Maintain hospital notes in accordance with the Plymouth Hospitals NHS Trust policies.

Entering admissions and discharges on IPM / SALUS, including ward transfers, clinical transfers and speciality transfers, updating patient information where necessary.

Ensuring that the bed state is kept up to date on IPM in real time.

Ensure up to date front sheets and labels are available in patient’s notes.

File reports, ensuring they have firstly been seen and initialled by Medical staff.

Ensure availability of case notes (including investigation reports) for all admissions. Obtaining notes from other departments using computerised tracing system.

Tracing of notes in and out of ward using the computerised tracing system.

Ensure notes are filed correctly when patients are discharge/transferred or taken to bereavement services.

Liaising with other departments and secretaries regarding referrals, appointments, investigations, and referring for transport as required. Updating IPM as per Trust Policy. (NB referrals and investigations should be delivered or phoned through and not put in post).

Notify GP in the event of a patient death.

Keep an up to date list of all investigations requested on the ward and advise junior medical staff accordingly.

Keep the ward office tidy and stationery replenished, distribute and redirect mail.

Ensure all faults are reported to Estates for repair in a timely fashion.

Make up admission packs, etc. as appropriate.

General use of the VDU for clerical and identification purposes.

Photocopying  when required.

Distribution of post and re-directing of mail.

Liaising with Post Room staff for collection or urgent specimens.

Work closely with medical staff and with other members of the disciplinary team.

To integrate into the departmental team and be able to relate to patients and families.

To request transport as required.

To deal with bleep enquiries.

To book new and follow-up appointments for patients as required.

To ensure notes are available for Clinical Coding following discharge.

Other duties, which may be allocated by the Ward Manager/Directorate Support Manager.

Build and sustain effective communications with other roles involved in the health community as required to ensure good team working and collaborative working practices in particular.

Work collaboratively within in multi disciplinary team and participate in the training of locum and support staff to Ward/Trust policies and routine.

Daily contact with patients, relatives and all other grades of hospital staff.

To provide cover to other wards / units that fall within the directorate