Matron Urgent and Emergency Care

Job overview

An experienced and competent health care professional with significant decision-making autonomy, responsibility and accountability, who ensures that optimum quality of care and clinical excellence is achieved and maintained within Urgent and Emergency Care division by working collaboratively and co-operatively with clinical teams, patients, patient representatives, relatives and carers.  The post holder will provide strong clinical leadership on the quality of care provided cleanliness of the environment, on patient and public involvement and take an active part in the achievement of objectives, targets and strategic plans of the Trust.

Main duties of the job

• Provide advice and guidance for clinical teams on effective assessment, planning, implementation and evaluation of patient care according to changing health care needs, ensuring that patients, relatives/carers are involved in all aspects of care

• Initiate and monitor changes and improvements to practice in terms of patient flow, admission and discharge arrangements according to service plans and objectives, including ensuring that the requirements of new guidelines e.g. NSF’s are implemented

• Perform advanced clinical skills in assessment, and treatment, working collaboratively and cooperatively with multidisciplinary team/agencies to ensure that patient needs are met, especially in relation to on-going care needs and discharge arrangements

• Provide advice and support for patients, carers and relatives, by being visible and accessible, acting as the first point of call for information and concerns referred on from the ward, liasing with other staff, clinical teams, patient services and external agencies as required

• Provide advice and guidance on preparation of the clinical environment for safe practice, ensuring that the appropriate level of cleanliness is maintained, taking action to address issues and solve problems

• Collect, collate, analyse and report information, ensuring that accurate patient records/documentation are maintained, taking action to address issues and solve problems

Detailed job description and main responsibilities

1. Provide leadership on making changes and improvements in quality of care and development of clinical teams, ensuring that plans are implemented by monitoring and reporting on the impact of change

2. Provide advice and guidance on plans to encourage patient and public involvement activities in clinical areas, monitoring activity, and making recommendations for improvements

3. Act as a role model by demonstrating leadership and expertise, and by maintaining credibility within the Division, the wider health care community and external agencies, ensuring a positive image of the Trust is maintained.

4. Develop and maintain systems and processes to ensure that work is appropriately prioritised and allocated, and that effective supervision is in place to support work delegated to staff.

5. In conjunction with the Divisional Head and Deputy of Nursing develop and maintain systems and processes to ensure that staff appraisal is in place for all staff in the service.

6. Support the Divisional Head of Nursing by ensuring that recruitment, staff induction and orientation, and mandatory training take place according to Trust policy.

7. Support the Division by the effective use of resources, e.g. staff, budget, premises, equipment, supplies and materials.