Maternity Information Team Administration Clerk

Job overview

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the maternity service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multidisciplinary team to achieve operational excellence.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

The successful applicant will work as part of a small team who are the first point of contact for dealing with pregnant women who self refer for maternity servicethey will deal with routine enquiries and take action as necessary liaising with others as appropriate. The are  team are expected communicate with staff, patients and/or external organisations using appropriate methods.

The post holder will maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.

Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested. Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.

These systems may include EPR Cerner, Soliton, Opera, CRIS, Ultra, Respond, IMPAC etc. Collate, input and monitor department documentation and information to assist with the production of monthly

Detailed job description and main responsibilities

• Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate.
• Communicate with staff, patients and/or external organisations using appropriate methods.
• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include EPR Cerner, Soliton, Opera, CRIS, Ultra, Respond, IMPAC etc.
• Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos).
• Assist with training new team members in Trust operational systems and department procedures.
• Responsible for ordering stationary and other equipment whilst monitoring and maintaining stock levels.
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
• Prioritise daily tasks to achieve timescales set.
• Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
• Provide appropriate cover in the absence of other members of the team.
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.

For further details of the role please see the attached job description.