Maternity Administrator

Job overview

Are you an experienced Administrator looking to make a real difference within Maternity Services at the Royal United Hospitals Bath?

We are seeking a proactive and organised individual to join our dedicated Maternity Vaccination Team.

In this vital role, you will work closely with midwives, clinicians, and the wider maternity team to coordinate vaccination appointments, maintain accurate and timely records, and provide supportive responses to patient enquiries. Your work will directly contribute to improving the uptake of recommended vaccines for pregnant women — including pertussis, RSV, influenza and the Neonatal BCG programme — in line with national guidance.

This post is based on-site at the Royal United Hospitals Bath and offers the opportunity to play an important role in supporting the health and wellbeing of mothers and babies across our community.

Main duties of the job

Providing administrative support to the our maternity teams:

• Provide an efficient and professional reception and clerical service which gives confidence to patients and their relatives.
• Provide relevant information to Women and relatives clearly and in a way that they understand.
• Answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate whist updating patient electronic record.
• Liaise with Nurses, Doctors, GP’s and other members of the Department team obtaining and communicating necessary information accurately to assist the provision of a quality service for the women.
• Maintain the Hospital Electronic Tracking System for the tracing of health record
• Maintain woman’s details /appointments on the patient administration system efficiently so that there is timely and accurate information available at all times on patients.
• Support the Reception staff and other members of the multidisciplinary team in an efficient and courteous manor: checking in and checking out women and their families visiting the outpatient department.

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.