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Main Trust Switchboard Telephonist / Emergency Call Handler

Mid Cheshire Hospitals NHS Foundation Trust
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Location
Salary
£24,465 pro rata. Additional enhancements paid for unsocial hours worked
Profession
Administrative and IT
Grade
Band 2
Deadline
29 Jul 2025
Contract Type
Permanent
Posted Date
15 Jul 2025

Job overview

The following Telephonist vacancy has become available within the trusts Main Switchboard department.

2 x 25 hours per week

1 x 17.5 hours per week

Position will include covering our 24 hour rota including night shifts, bank holidays and weekends

- This position will cover 24/7 rota which will include unsocial, weekend and bank holidays hours.

An essential part of this vacancy is the flexibility to be able to cover your colleagues leave.  You must be a team player as well have the confidence to lone work.

This position includes lone working shifts therefore, we are looking for someone with a confident personality with the ability to Multi-task at busy times.

Main duties of the job

We are an extremely busy department and the main first point of contact for the Trust therefore, a courteous, helpful, and positive telephone manner with excellent communication skills are essential.

Last year we received over 1 million calls and along with the handling of these we also monitored and actioned page requests; efficiently handled Crash and Trauma calls, Fire calls, Trust alarms including Medical gas and Estate alarms, Panic and Intruder alarms for both Leighton and Northwich Victoria….. and this was just a small part of our daily duties.

Detailed job description and main responsibilities

The successful applicant will –

  • Remain calm and efficient when handling emergencies
  • Have a flexible approach to work
  • Have an ‘Out of the Box’ attitude
  • Have  a confident and enthusiastic personality
  • Be Computer literate [Office 365 necessity]
  • Have a natural enthusiasm to help people
  • Have a positive attitude and have the confidence to lone work
  • Be able to work at short notice [to cover unplanned absence]
  • Be able to cover our 24/7 rota without issue

This is an interesting, rewarding and sometimes challenging position where no two days are the same.