Living Well Administrator

Job overview

• The postholder will provide an efficient and effective administration support to the Living Well Team to support staff and patients.
• To undertake the administration of all referrals and enquiries received into the team, providing excellent customer service.
• To ensure best practice standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.

Main duties of the job

• To undertake the comprehensive administration of all referrals and enquiries received into the Living Well team.
• To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and maintain the security of the information contained within these systems
• To collate all relevant available information to enable the effective management of referrals/enquiries received by the team.
• To facilitate the day to day functioning of the team, including organizing and attending the Multi Disciplinary Team (MDT) daily and weekly huddles and actioning the outcomes of the huddles including minute taking where necessary
• To be involved in the review of administrative processes within the Living Well team and contribute to the ongoing improvement
• To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents.
• To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
• To work with and support the manager of the Team.
• To work with and support the team in their day to day work.
• To undertake such other tasks that may be required from time to time by the professional staff within the Teams

Detailed job description and main responsibilities

Detailed duties and main responsibilities are outlined in the Job description and person specification