NHS Logo

Lead Technical Support Analyst

Aneurin Bevan University Health Board
This job is closed to applications

Location
Salary
£46,840 - £53,602 per annum
Profession
Administrative and IT
Grade
Band 7
Deadline
26 Jun 2025
Contract Type
Permanent
Posted Date
12 Jun 2025

Job overview

You will be part of the Software Development team within the Digital, Data and Technology directorate and will have a range of technical responsibilities, working collaboratively within small multidisciplinary teams.

ABUHB recognises now more than ever, that digital technology has become fundamental to the way we live our lives and to the health and care of our population and through this recognition, have developed the ABUHB Digital Strategy – Transformation through Digital.

The Lead Technical Support Analyst is a new position and presents an exciting opportunity for the person with the right skills, experience and aptitude to shape this role.

This is an office-based position in South Wales. Flexible working options can be discussed in line with the Health Board’s flexible working policy.

Main duties of the job

Your main responsibilities will be:

  • Lead and manage the technical support team to ensure timely and effective resolution of software application issues.
  • Oversee daily operations and provide advanced troubleshooting for software application issues, both functional and non-functional.
  • Manage deployment processes, release management, change control, environment and configuration management.
  • Develop and implement best practices to enhance team performance and support processes.
  • Foster a culture of continuous improvement and customer service excellence.
  • Lead on work within area of remit, collaborating with colleagues in Digital, Data and Technology (DDaT) and other stakeholders.

Key technologies include:

  • Supporting applications written using C# within the .NET framework using .Net Core, ASP.Net Web API and MVC.
  • TSQL and application development using Microsoft SQL Server
  • Team Foundation Server / Azure DevOps
  • HL7 V2  messaging standards
  • FHIR messaging standards

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.