Knowledge Services Assistant

Job overview

This post is Fixed term / Secondment for 12 months until 31/05/2027 due to funding

If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.

Hywel Dda University Health Board is looking to appoint two Knowledge Services Assistants to help keep the heartbeat of clinical information flowing. One will be based in Withybush Hospital, Haverfordwest and the other in Prince Philip Hospital, Llanelli.

In this fast‑paced support role, you’ll organise print and digital resources, keep systems running smoothly, and help busy healthcare staff quickly find the information they need.

You’ll be the friendly, reliable go‑to for day‑to‑day enquiries and well‑curated knowledge support.

If you’re organised, curious, and motivated by helping clinical teams access the right information at the right time, this is a great opportunity to make a real impact.

Main duties of the job

In this role, you’ll help keep our Library & Knowledge Service running smoothly by managing day‑to‑day tasks and providing an efficient enquiry service for both on‑site and remote users. You’ll support access to a wide range of resources, handling loans, returns, renewals and inter‑library requests, while making sure everything follows copyright guidelines.

Part of your role will involve maintaining accurate borrower records, registering new members, and keeping the library space tidy, welcoming and well‑stocked. You’ll assist users by photocopying, scanning and supplying documents, and offer one‑to‑one support to help staff find and use evidence‑based information.

You’ll also play a key part in promoting resources through inductions, displays and activities, while building positive relationships with colleagues and partner libraries across Wales and the wider UK. Alongside this, you’ll help keep equipment in good working order, manage supplies, collect usage data and feedback, and support basic information searches and IT queries. Working within Library & Knowledge Services policies, you’ll contribute ideas to continually improve the quality and accessibility of the service.

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 26/06/2026.