IT Support Technician

Job overview

Provide IT support to customers  ensuring systems are maintained and supported to the highest standards. To ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures. The post holder may be required to be the first point of contact for all customers with IT Services queries. This includes call answering, logging calls onto the Service Desk system, password reset, application configuration resets and changing permissions on IT systems. In addition, the post holder will assist in configuration, testing and upgrades of all IT systems and will ensure the continued improvement of data quality throughout the Trust.

Main duties of the job

To provide assistance, advice, and fault resolution to users of IT equipment, systems and network.

• To ensure that all support calls and requests are dealt with promptly and effectively in accordance with defined policies and procedures.
• To install operating systems and software applications
• To Assist in system upgrades and rollouts across the Trust as directed
• To configure, audit, and install new PCs, printers and other equipment.
• To assist in replacement and upgrading of existing IT equipment, including data transfer and replacement of hard disks, memory etc.
• To dispose of redundant IT equipment in accordance with organisational procedures.
• To assist with general systems, support and housekeeping tasks

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.