IT Service Desk Operator, (ICT Technician)

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

**PLEASE NOTE THAT THIS VACANCY DOES NOT MEET THE CRITERIA FOR SKILLED WORKER VISA SPONSORSHIP**

Fixed Term/Secondment for 12 months

The NHS Tayside Digital Directorate are looking to recruit an additional ICT Technician/IT Service Desk Operator to join our IT Service Desk team.

You would be required to provide Service Desk and Customer Services to IT Users throughout NHS Tayside and other partner agencies. You must be able to deliver duties and support services in a reliable, dependable manner ensuring customer satisfaction at all times.

What we are looking for:

Someone who has good customer service skills and an active interest within an IT field.

You should have knowledge and capabilities in the following areas:

• Ability to problem-solve and work in new and challenging situations
• A working knowledge of operating systems and common user applications including Windows 10 & 11
• A knowledge of computer hardware and software

This role will include the above but is not restricted to these responsibilities.

What we will give you:

• You will have a degree of autonomy within your role and will report to the IT Service Desk Team Leaders.
• You will be offered training relevant to the role and there are opportunities for professional development and career progression within the wider directorate.

The Digital Team are currently based in Mackenzie Building, Ninewells Site, Dundee and are primarily office based. However, there is some flexibility with the team working remotely at times.

This is a full-time post offered on a 12-month secondment basis, which entails a variety of different shift patterns. Some shift patterns will include weekend working; however, this will be at an enhanced pay rate. The variety of shift patterns provide an environment that encourages work/life balance.

Current NHS Tayside Employee’s - *Written approval must be sought from your line manager prior to applying for this secondment. You will be required to bring this if shortlisted for interview.

Your performance must comply with the national “Mandatory Induction Standards for Healthcare Support Workers 2009” and with the Code of Conduct for Healthcare Support Workers.

Informal enquires to Alex Scot and Kevin Bell, Service Desk Team Leaders ([email protected])

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.

ADDITIONAL INFORMATION FOR CANDIDATES

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for shortlisting purposes.
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If you are a current member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside