IT Service Desk Junior Analyst

Job overview

Are you passionate about delivering exceptional IT support and ensuring seamless user experiences in a Medical environment?

We are looking for a proactive and customer-focused Service Desk Analyst to join our strong IT team. In this role, you will be the first point of contact for technical issues, providing timely and effective support to end-users across the organisation and manage a multi factor hardware selection of our estate.

Main duties of the job

• To act as ambassadors for the Information Services department communicating effectively and clearly; in a polite and courteous manner, providing an excellent ‘front of house’ function for the department, always dealing with sensitive or confidential information appropriately. Communicating or requesting complex technical information in a manner that can be understood by non-technical or unskilled users.
• To provide first- and second-line IT technical assistance, training and advice on the operational support of PCs, Printers and other associated hardware, either in person, by telephone, by email or via remote control.
• To provide first- and second-line support for a range of software centred around but not limited to the Microsoft platform, a variety of mobile devices and NHS digital solutions.
• Act in an advisory capacity to Trust IT users, dealing with a wide range of unexpected and unplanned incidents and problems determining a course of action or a response to reported issues as they happen.
• To work with the Trust Smart Card Estate and assist users with their implementation

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.